:root{
  --bg:#f5f6f8;--panel:#fff;--ink:#1d2330;--muted:#6b7385;--line:#e4e7ec;--brand:#128c5e;--brand-2:#0e7a51;
  --brand-soft:#e6f4ee;--warn:#b7791f;--warn-soft:#fdf3e1;--err:#c0392b;--err-soft:#fdecea;--info:#2f6fd6;--info-soft:#e8f0fc;
  --radius:10px;--shadow:0 1px 2px rgba(16,24,40,.06),0 1px 3px rgba(16,24,40,.08);
}
*{box-sizing:border-box}
html,body{margin:0;background:var(--bg);color:var(--ink);font:14px/1.45 system-ui,-apple-system,"Segoe UI",Roboto,"Noto Sans",sans-serif}
a{color:var(--brand)}
.hidden{display:none!important}
.muted{color:var(--muted)}
.small{font-size:12px}
.err{color:var(--err)}
h1{font-size:22px;margin:0 0 4px}
h2{font-size:16px;margin:0 0 12px}
h3{font-size:14px;margin:0 0 8px}
.layout{display:flex;min-height:100vh}
.side{width:230px;background:#0f1d18;color:#cfe3da;display:flex;flex-direction:column;position:sticky;top:0;height:100vh;flex-shrink:0}
.brand{display:flex;align-items:center;gap:10px;font-weight:700;font-size:17px;padding:18px 18px 14px;color:#fff}
.brand.big{color:var(--ink);font-size:22px;padding:0 0 4px}
.logo{display:inline-grid;place-items:center;width:30px;height:30px;border-radius:8px;background:var(--brand);color:#fff;font-size:13px}
nav a{display:flex;justify-content:space-between;align-items:center;padding:10px 18px;color:#cfe3da;text-decoration:none;border-left:3px solid transparent}
nav a:hover{background:rgba(255,255,255,.05)}
nav a.active{background:rgba(18,140,94,.18);border-left-color:#34c38f;color:#fff;font-weight:600}
.badge{background:#e5484d;color:#fff;border-radius:10px;padding:0 7px;font-size:11px;font-weight:700}
.side-foot{margin-top:auto;padding:14px 18px;border-top:1px solid rgba(255,255,255,.08)}
.side-status{font-size:12px;margin-bottom:10px}
main{flex:1;padding:24px 28px;min-width:0}
.page-head{display:flex;justify-content:space-between;align-items:flex-start;gap:12px;margin-bottom:18px;flex-wrap:wrap}
.card{background:var(--panel);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow);padding:16px}
.grid{display:grid;gap:14px}
.kpis{grid-template-columns:repeat(auto-fit,minmax(160px,1fr))}
.two{grid-template-columns:1.4fr 1fr}
@media(max-width:1000px){.two{grid-template-columns:1fr}}
.kpi .label{color:var(--muted);font-size:12px;text-transform:uppercase;letter-spacing:.03em}
.kpi .val{font-size:26px;font-weight:700;margin-top:4px}
.kpi .sub{font-size:12px;color:var(--muted)}
.btn{border:1px solid var(--line);background:#fff;color:var(--ink);border-radius:8px;padding:8px 14px;font:inherit;font-weight:600;cursor:pointer;display:inline-flex;gap:6px;align-items:center;text-decoration:none}
.btn:hover{background:#f2f4f7}
.btn.primary{background:var(--brand);border-color:var(--brand);color:#fff}
.btn.primary:hover{background:var(--brand-2)}
.btn.danger{color:var(--err);border-color:#f3c5c0}
.btn.ghost{background:transparent;color:inherit;border-color:rgba(255,255,255,.2)}
.btn.small{padding:5px 10px;font-size:12px}
.btn:disabled{opacity:.5;cursor:not-allowed}
.row{display:flex;gap:8px;align-items:center;flex-wrap:wrap}
input,select,textarea{font:inherit;border:1px solid var(--line);border-radius:8px;padding:8px 10px;background:#fff;color:var(--ink);max-width:100%}
textarea{width:100%;min-height:70px;resize:vertical}
input:focus,select:focus,textarea:focus{outline:2px solid #a7dcc6;border-color:var(--brand)}
label.f{display:block;margin-bottom:12px}
label.f>span{display:block;font-weight:600;font-size:13px;margin-bottom:4px}
label.f small{display:block;color:var(--muted);font-weight:400;margin-top:3px}
.form-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:4px 16px}
table{width:100%;border-collapse:collapse}
th,td{text-align:left;padding:9px 10px;border-bottom:1px solid var(--line);vertical-align:middle}
th{font-size:12px;color:var(--muted);font-weight:600;background:#fafbfc;position:sticky;top:0}
tbody tr:hover{background:#fafcfb}
tbody tr.clickable{cursor:pointer}
.table-wrap{overflow:auto;border:1px solid var(--line);border-radius:var(--radius);background:#fff}
.pill{display:inline-block;padding:2px 9px;border-radius:999px;font-size:12px;font-weight:600;white-space:nowrap;background:#eef0f3;color:#475467}
.s-New{background:#eef0f3;color:#475467}
.s-Follow-up{background:var(--info-soft);color:var(--info)}
.s-Replied{background:#f1e9fd;color:#6b3fc7}
.s-Interested{background:var(--brand-soft);color:var(--brand-2)}
.s-Site-Visit-Scheduled{background:#fff1d6;color:#9a5b00}
.s-Visited{background:#dff6f0;color:#0b6b54}
.s-Booked{background:#128c5e;color:#fff}
.s-Not-Interested{background:#f4f4f5;color:#71717a}
.s-Opted-Out{background:var(--err-soft);color:var(--err)}
.s-Invalid-Number{background:#f4f4f5;color:#a1a1aa;text-decoration:line-through}
.banner{border-radius:var(--radius);padding:12px 16px;display:flex;justify-content:space-between;align-items:center;gap:12px;flex-wrap:wrap;margin-bottom:14px}
.banner.ok{background:var(--brand-soft);border:1px solid #bfe3d3}
.banner.wait{background:var(--warn-soft);border:1px solid #f3dcae}
.banner.off{background:#eef0f3;border:1px solid var(--line)}
.banner.bad{background:var(--err-soft);border:1px solid #f3c5c0}
.dot{display:inline-block;width:9px;height:9px;border-radius:50%;margin-right:6px;background:#9aa3b2}
.dot.on{background:#22c55e;box-shadow:0 0 0 3px rgba(34,197,94,.2)}
.dot.warn{background:#f59e0b}
.dot.bad{background:#ef4444}
.list{margin:0;padding:0;list-style:none}
.list li{padding:8px 0;border-bottom:1px solid var(--line);display:flex;justify-content:space-between;gap:10px}
.list li:last-child{border-bottom:0}
.activity{max-height:340px;overflow:auto;font-size:13px}
.activity li{display:block}
.activity .t{color:var(--muted);font-size:11px;margin-right:6px}
.activity .error{color:var(--err)}
.activity .warn{color:var(--warn)}
.bulkbar{background:#0f1d18;color:#fff;border-radius:var(--radius);padding:8px 12px;margin-bottom:10px}
.bulkbar select,.bulkbar .btn{font-size:12px;padding:5px 8px}
.pager{display:flex;justify-content:space-between;align-items:center;margin-top:10px}
.modal{position:fixed;inset:0;background:rgba(15,23,32,.45);display:grid;place-items:center;z-index:50;padding:16px}
.modal-box{width:min(560px,100%);max-height:90vh;overflow:auto}
.drawer{position:fixed;inset:0;background:rgba(15,23,32,.35);z-index:40;display:flex;justify-content:flex-end}
.drawer-box{width:min(620px,100%);background:#fff;height:100%;overflow:auto;padding:20px;box-shadow:-4px 0 20px rgba(0,0,0,.1)}
.toast{position:fixed;bottom:20px;left:50%;transform:translateX(-50%);background:#1d2330;color:#fff;padding:10px 18px;border-radius:8px;z-index:60;box-shadow:var(--shadow)}
.toast.bad{background:var(--err)}
.login{min-height:100vh;display:grid;place-items:center;padding:16px}
.login-card{width:min(360px,100%);display:flex;flex-direction:column;gap:12px;padding:28px}
.chat{display:flex;flex-direction:column;gap:8px;padding:12px;background:#efeae2;border-radius:var(--radius);min-height:200px;max-height:55vh;overflow:auto}
.bubble{max-width:78%;padding:7px 10px;border-radius:8px;background:#fff;box-shadow:0 1px .5px rgba(0,0,0,.13);white-space:pre-wrap;word-wrap:break-word}
.bubble.out{align-self:flex-end;background:#d9fdd3}
.bubble.failed{background:var(--err-soft)}
.bubble .meta{font-size:11px;color:var(--muted);margin-top:3px;text-align:right}
.bubble .att{font-size:12px;font-weight:600;color:var(--brand-2);margin-bottom:3px}
.inbox{display:grid;grid-template-columns:320px 1fr;gap:14px;min-height:70vh}
@media(max-width:900px){.inbox{grid-template-columns:1fr}}
.inbox-list{padding:0;overflow:auto;max-height:78vh}
.inbox-item{padding:12px 14px;border-bottom:1px solid var(--line);cursor:pointer}
.inbox-item:hover{background:#fafcfb}
.inbox-item.sel{background:var(--brand-soft)}
.inbox-item .prev{color:var(--muted);font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.media-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(260px,1fr));gap:14px}
.media-card{padding:0;overflow:hidden;display:flex;flex-direction:column}
.media-card.inactive{opacity:.55}
.media-card .thumb{background:#111;aspect-ratio:16/10;display:grid;place-items:center;color:#fff;position:relative}
.media-card .thumb video,.media-card .thumb img{width:100%;height:100%;object-fit:contain}
.media-card .num{position:absolute;top:8px;left:8px;background:var(--brand);color:#fff;font-weight:700;border-radius:6px;padding:1px 8px;font-size:12px}
.media-card .body{padding:12px;display:flex;flex-direction:column;gap:8px;flex:1}
.drop{border:2px dashed #b9c2cf;border-radius:var(--radius);padding:22px;text-align:center;background:#fff;cursor:pointer}
.drop.over{border-color:var(--brand);background:var(--brand-soft)}
.mode-cards{display:grid;grid-template-columns:repeat(auto-fit,minmax(240px,1fr));gap:14px}
.mode{cursor:pointer;border:2px solid var(--line)}
.mode.sel{border-color:var(--brand);background:#fbfefc}
.tag{display:inline-block;white-space:nowrap;font-size:11px;font-weight:700;border-radius:4px;padding:1px 6px}
.tag.free{background:var(--warn-soft);color:var(--warn)}
.tag.paid{background:var(--brand-soft);color:var(--brand-2)}
.tag.test{background:var(--info-soft);color:var(--info)}
.qr{display:flex;gap:20px;align-items:center;flex-wrap:wrap}
.qr img{width:260px;height:260px;border:1px solid var(--line);border-radius:8px}
.days label{display:inline-flex;gap:4px;align-items:center;margin-right:10px}
.chart svg{width:100%;height:auto;display:block}
.legend{display:flex;gap:14px;font-size:12px;color:var(--muted)}
.legend i{display:inline-block;width:10px;height:10px;border-radius:2px;margin-right:4px;vertical-align:-1px}
.note{background:var(--warn-soft);border:1px solid #f3dcae;border-radius:8px;padding:10px 12px;font-size:13px}
.note.info{background:var(--info-soft);border-color:#c9daf6}
/* ---------- shared new bits ---------- */
.topbar,.tabbar,.scrim{display:none}
.who{padding:0 18px 12px;font-size:12px;color:#9fbfb2}
.icon-btn{background:none;border:0;color:#fff;font-size:20px;padding:8px;position:relative;text-decoration:none;cursor:pointer}
.dot-badge{position:absolute;top:4px;right:2px;min-width:16px;height:16px;line-height:16px;font-size:10px;padding:0 4px;font-style:normal}
.section-title{display:flex;justify-content:space-between;align-items:center;margin:18px 0 8px}
.section-title h2{margin:0}
.tasks{display:flex;flex-direction:column;gap:10px}
.task{background:#fff;border:1px solid var(--line);border-radius:12px;padding:12px 14px;box-shadow:var(--shadow)}
.task.overdue{border-left:4px solid var(--err)}
.task.fresh{border-left:4px solid var(--brand)}
.task.visit{border-left:4px solid #e0a100}
.task .top{display:flex;justify-content:space-between;gap:8px;align-items:flex-start}
.task .nm{font-weight:700;font-size:15px}
.task .sub{font-size:13px;color:var(--muted);margin-top:2px}
.task .rm{font-size:13px;margin-top:6px;background:#f6f7f9;border-radius:8px;padding:6px 8px}
.task .acts{display:grid;grid-template-columns:repeat(3,1fr);gap:8px;margin-top:10px}
.task .acts .btn{justify-content:center;padding:10px 6px}
.btn.call{background:var(--brand);border-color:var(--brand);color:#fff}
.btn.wa{background:#e7f8ef;border-color:#bfe3d3;color:#0b6b54}
.chips{display:flex;flex-wrap:wrap;gap:8px}
.chip{border:1px solid var(--line);background:#fff;border-radius:999px;padding:8px 12px;font:inherit;font-size:13px;cursor:pointer}
.chip.on{background:var(--brand);border-color:var(--brand);color:#fff}
.empty{padding:18px;text-align:center;color:var(--muted);background:#fff;border:1px dashed var(--line);border-radius:12px}
.lead-cards{display:none}
.stat-row{display:grid;grid-template-columns:repeat(4,1fr);gap:8px;margin-bottom:6px}
.stat{background:#fff;border:1px solid var(--line);border-radius:12px;padding:10px;text-align:center}
.stat b{display:block;font-size:22px}
.stat span{font-size:11px;color:var(--muted)}
.fab{position:fixed;right:18px;bottom:84px;width:56px;height:56px;border-radius:50%;background:var(--brand);color:#fff;font-size:28px;border:0;box-shadow:0 4px 14px rgba(0,0,0,.25);display:none;z-index:25;cursor:pointer}
.sheet-actions{display:flex;gap:8px;margin-top:14px}
.sheet-actions .btn{flex:1;justify-content:center;padding:12px}
.admin-only{}
body.agent [data-admin],body.agent .admin-only{display:none!important}

/* ---------- phone layout ---------- */
@media(max-width:760px){
  html,body{font-size:15px}
  .layout{display:block}
  .topbar{display:flex;align-items:center;justify-content:space-between;position:sticky;top:0;z-index:30;background:#0f1d18;color:#fff;
    padding:calc(env(safe-area-inset-top) + 4px) 8px 4px}
  .topbar .brand{padding:0;font-size:16px}
  .side{position:fixed;left:0;top:0;bottom:0;height:100%;width:270px;z-index:45;transform:translateX(-105%);transition:transform .2s;padding-top:env(safe-area-inset-top)}
  body.menu-open .side{transform:none}
  body.menu-open .scrim{display:block;position:fixed;inset:0;background:rgba(0,0,0,.4);z-index:40}
  nav#nav a{padding:13px 18px}
  .side-foot{display:block}
  main{padding:14px 12px calc(84px + env(safe-area-inset-bottom))}
  .tabbar{display:grid;grid-template-columns:repeat(5,1fr);position:fixed;left:0;right:0;bottom:0;z-index:30;background:#fff;border-top:1px solid var(--line);
    padding-bottom:env(safe-area-inset-bottom)}
  .tabbar a{display:flex;flex-direction:column;align-items:center;gap:1px;padding:7px 0 6px;font-size:11px;color:var(--muted);text-decoration:none;position:relative}
  .tabbar a span{font-size:20px;filter:grayscale(1);opacity:.7}
  .tabbar a.active{color:var(--brand);font-weight:700}
  .tabbar a.active span{filter:none;opacity:1}
  .tabbar .dot-badge{top:2px;right:calc(50% - 22px)}
  h1{font-size:20px}
  .page-head{margin-bottom:12px}
  .page-head .row .btn{padding:8px 10px}
  .card{padding:14px}
  .kpis{grid-template-columns:1fr 1fr}
  .kpi .val{font-size:22px}
  .table-wrap.leads-table{display:none}
  .lead-cards{display:flex;flex-direction:column;gap:8px}
  .drawer-box{width:100%;padding:14px 14px calc(24px + env(safe-area-inset-bottom));padding-top:calc(14px + env(safe-area-inset-top))}
  .modal{place-items:end center;padding:0}
  .modal-box{width:100%;border-radius:16px 16px 0 0;max-height:92vh;padding-bottom:calc(16px + env(safe-area-inset-bottom))}
  .inbox{grid-template-columns:1fr;min-height:0}
  .inbox.has-sel .inbox-list{display:none}
  .inbox:not(.has-sel) #conv{display:none}
  .chat{max-height:none}
  input,select,textarea{font-size:16px}  /* stops iPhone zooming into fields */
  .form-grid{grid-template-columns:1fr}
  label.f input:not([type=checkbox]),label.f select,label.f textarea{width:100%}
  .fab{display:block}
  .toast{bottom:calc(80px + env(safe-area-inset-bottom))}
  .bulkbar{position:sticky;top:52px;z-index:5}
}